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Printed Ribbon UK

Terms & Conditions for Printed Ribbon UK

Welcome to our Printed Ribbon UK website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our Privacy Policy govern Printed Ribbon UK''s relationship with you in relation to this website.

Please ensure you read our Terms & Conditions of sales before placing your order.  If you have any queries, please do not hesitate to contact us on info@printedribbonuk.co.uk or telephone 01530 229234

The term "Printed Ribbon UK" or “us” or “we” or "Seller" or "our" refers to the owner of the website whose registered office is 6b Brookside House, Brookside Industrial Estate, Spring Road, Ibstock, Leicestershire LE67 8FP.  The term “you” or "Buyer" refers to the user or viewer of our website.

Orders General

Order Acceptance

There shall be no binding contract between Seller and Buyer until the Buyer's order has been accepted by the Seller.

By submission of the order the customer accepts these terms and conditions and authorises Printed Ribbon UK through Paypal to take payment for goods selected.

We reserve the right not to print any message that we consider to be obsene, offensive, derogatory or discriminatory in any way.  However, we will print fun hen night messages etc.

It is the customer's responsibility to ensure that they own the rights to the artwork provided or have been granted permission (or licence) to use it. We reserve the right to challenge this at any point to make sure no copyright is infringed.

Print Confirmation

For every printed ribbon order we prepare a print confirmation document that we email to you for your review and approval to go to print.  It is your responsibility to check the details in the confirmation document are correct as it is from this document we print and dispatch your order.  Please note any changes advised after receiving confirmation to print may be charged for. If you do not receive this confirmation email with sample print in 3 working days after your order please contact us. 
We will not print any orders unless we have received a confirmation to print in writing.

Transfer of Property

Property of the goods shall remain with Printed Ribbon UK until we have received all required payment in full.

Payment

Our preferred method of payment is by credit or debit card over the telephone.  We accept most major credit or debit cards.  Simply call us on 01530 229234 and we will take all the necessary details.

Payment can also be made easily by all major debit or credit cards and sixteen currencies via the secure Paypal facility.  You will be re-directed to the Paypal website on checkout to make payment.  This means that Printed Ribbon UK will not deal with or store any credit card details.  You do not have to sign up to Paypal to make use of this service.  Full payment is required before your order is dispatched. 

Alternatively, we do accept cheques and when we receive confirmation of cleared funds the goods will be dispatched.  Cheques can be made payable to "Printed Ribbon UK" and sent to Accounts, Printed Ribbon UK, 6b Brookside House, Brookside Industrial Estate, Spring Road, Ibstock, Leicestershire, LE67 6LR.   Please allow 5 working days for the cheque to clear.

We also accept BACS payment into our bank account  - please contact us for the necessary bank account and sort code details.

Price

Unless otherwise agreed, the price of goods will be that ruling in Printed Riboon Uk's price list at date of despatch.   We reserve the right to alter prices at any time without notice.
For printed ribbon there is no origination charge for a maximum of two logos repeated. We reserve the right to charge additional origination costs if the artwork setup exceeds the usual requirements. 

Back Orders

Where relevant, if your item is not in stock we will back order it for you.  You will always be emailed with the situation and expected delivery times or the option to cancel your order if preferred.  If we then subsequently send the goods to you it will be at Printed Ribbon UK's postal cost.

Substitution

In very exceptional circumstances the product may vary slightly from that shown or for ribbon be supplied on different make up rolls but to the same amount (or greater).  Where we make substitutions it will be with a product of equal or greater value and where time allows we will advise the Buyer of the situation.

Delivery & Risk

For orders under 150m, we will aim to process orders within 48 hours from our acceptance of the order and your acceptance of printed ribbon order confirmation document (subject to stock availability). At peak times of the year the lead time may be longer so please schedule your printing ahead of time and allow 7 working days for delivery.  For each quotation we will advise of the anticipated lead time.  If you have an urgent order please Contact Us when you place your order to discuss your requirements and we can always send things by Royal Mail Special Delivery for an extra charge.

Delivery times quoted are given in good faith.  We cannot be held responsible for late delivery by Royal Mail (or other third parties) due to local holiday, adverse weather conditions which may hinder transportation of goods, industrial strike action of postal workers and other incidents which are beyond our immediate control.   In such instances, we may only on occasion, be able to offer a refund of the postage incurred for delivery of your goods.

Delivery of goods to the stipulated delivery address shall constitute delivery to the Buyer.  All risk in the goods will pass to the Buyer upon delivery.

At the checkout there is the option to change the delivery address if it is easier to deliver to an alternative address e.g. your work address. 

Discrepancies or damages apparent at the time of delivery must be noted at the time of delivery and Printed Ribbon UK notified within 3 days of receipt - See Returns Policy for further details.

Ribbon Details

Ribbon width tolerances are +/- 2mm if not stated othervise in the item description. (quoted from manufacturer of ribbons).  Ribbon lengths are approximate to within 5%.

Roll lengths are approximate and as supplied by the ribbon manufacturer.
As with all ribbon rolls, there may be joins on the roll so may not be one continuous length.

Please note that due to roll lengths in cases of orders by the metre, orders over 10m may be delivered in 2 separate lengths.

Ribbon colours are subject to availability and may change due to ribbon suppliers amendments to their range.

Ribbon Cutting and sealing service.  If a certain number of strips are required from a continuous length order, that number will be the charged number, although actual yield may be up to 5% less due to the manufacturer''s length of ribbon and the automatic ribbon cutting process.
 

Cut lengths may vary from actual required length and at the time of order we will advise the amount of mm +/- that the ribbon may vary by as they are dependent on the length of ribbon required. 

We will always aim to ensure that cutting appears at the space between/at the end of the logos so no logos are cut in half.

 Font Colours 

Not all font colours produce effective results with all the ribbon colours.  With our experience we offer font colours that are best suited to the ribbon colour - hence reduced font colours are available on some items.  In other cases we have picked the one best font colour for the ribbon - usually the shiny metallic colours as the finish is superior, is more hard wearing, smudge proof and water resistant than the matt colours. 

In the case of Design your Own ribbons, we will contact you if you choose a font and ribbon colour combination that we feel does not work to the best possible advantage and offer suggestions.

Cancellation

Orders may be cancelled upon contacting Printed Ribbon UK by telephone or email but will be subject to a 10% administration charge of the total order to be cancelled.

 Returns Policy/Quality Guarantee

All our products are sourced to be of the highest quality.  Unfortunately, all goods with personalised ribbons, or are cut to length (e.g. 100mm ribbon by the metre), are made to order and are not subject to a refund unless the product is faulty.  As we copy and paste into our specialist printing software directly from a Buyer''s order request, please ensure that there are no typing errors contained in the order. 

You must inform us of your intention to return any goods, within 7 days of receipt in the original packaging.  Buyers are responsible for paying the postage costs for returning any items.  After investigations at Printed Ribbon UK, for any products we find to be faulty, we will return the full amount of the faulty goods plus any returned postage costs. 

Postage and Packing

We take pride in packaging every order carefully. Price is dependent on the weight/number of items ordered and type of packaging protection needed for goods. For the most recent postage & packing pricing please refer to the store checkout pricing or contact us on 01530 229234. A signature will be required when packages are delivered.   You will not be charged any postage and packaging on orders over £150.00 to the UK and sent by Royal Mail 1st Class signed for service to a UK Mainland Address.   If you require to send your goods urgently and the order is over £150.00 we will require an upgrade charge to Royal Mail Special Delivery.  For postage costs to other countries please contact is for a quotation.

If an incorrect Postage and Packaging amount is chosen by the Buyer Printed Ribbon UK will require the extra amount to be paid prior to dispatch - by debit or credit card- e.g. Buyers claiming free delivery for an order over £150.00 but the delivery address is outside of the UK and therefore does not qualify.

 Amendments

The content of the pages of this website is for your general information and use only.  It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
 

Images

Unless a customer specifically requests us not to we reserve the right to photograph ribbon orders placed and use the images in our marketing or on our website. 

Intellectual Property

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

Trademarks

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
 

Availability of the Web Site

We endeavour to offer you the best possible service via the Website but cannot guarantee that the Website will be fault free. If a fault occurs, please report it to our Customer Services team on 01530 229234 or email us at info@printedribbonuk.co.uk. Occasionally, our website providers will need to carry out essential repairs, maintenance and/or updating of the Website which may restrict your access. In these circumstances, we will endeavour to restore the service to you as soon as possible.

Links to other Websites

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Printed Ribbon UK's prior written consent. 

Governing Law & Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.  Nothing in these Web Site Terms and conditions affects your statutury rights, either as a consumer or otherwise.

Please also read our privacy policy which can be found below which describes how we use the personal and transactual information you give us.

Further Information

If you have any queries relating to the above Website Terms & conditions please contact our Customer Services Team either by emailing info@printedribbonuk.co.uk or telephoning  01530 229234.





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